- Citrix Workspace 1911 Download Windows
- Citrix Workspace 1911 Prerequisites
- Citrix Workspace 1911 For Windows 10
downloadWhy can't I download this file?Workspace app > Advanced Preferences > High DPI. Then the issue symptom can be reproduced by,
Citrix Workspace 1911 Download Windows
- Launch a desktop desktop in full-screen mode. Then a scaled client resolution is applied to the session as expected.
- Minimize Desktop Viewer window by clicking 'Home' in toolbar.
- Unplug client machine network cable to simulate a network outage.
- Wait for Session Reliability timeout reached and entering Auto Client Reconnection (ACR) phase. This is done by checking taskbar preview image of Desktop Viewer window, which will turn to black image once entering ACR.
- Restore client machine network so that ACR reconnects back to the session.
- Restore Desktop Viewer window from client-side taskbar. Then it is found that session resolution turns to original client resolution, instead of persisting the scaled client resolution.
Solution
Issue was fixed in Citrix Workspace App for Windows 1911 and above. Please proceed to update Citrix Workspace App client to 1911 or above to resolve the issue.Citrix Workspace 1911 Prerequisites
- For more information please review the Fixed Issues section in Citrix Documentation
Problem Cause
Citrix Workspace 1911 For Windows 10
When Desktop Viewer window is minimized in taskbar and network is recovering, ACR (Auto Client Reconnection) failed to enumerate client monitor layout so that it cannot calculate out the correct scaled client resolution and apply it to session. Alternatively, it directly sends the original client resolution to session.