Citrix Workspace App Citrix Workspace

| 02-05-2021
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Mar 01, 2019 Citrix Workspace App has stopped working. If I click to view problem details it states: Description: Stopped working Problem signature: Problem Event Name: APPCRASH Application Name: TrolleyExpress.exe Application Version: 18.12.0.12 Application Timestamp: 5c0f57ff Fault Module Name: KERNALBASE.dll Fault Module Version: 6.1.7601.23367. Citrix Workspace app is a client app which consumes Citrix Workspace services. In this conceptual architecture, we are using the Citrix Workspace Premium Plus offering to deliver mobile, virtual, and web apps to Citrix Workspace app users. The Citrix Workspace Platform is mostly managed and updated by Citrix as a SaaS service.

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  • Citrix Workspace App

Information

Citrix

Applicable Products

Citrix Workspace App 1904 for Windows and later.

Objective

  • This release requires .NET Framework Version 4.6.2 or later. If you are trying to install or upgrade to Citrix Workspace app 1904 or later and the requisite version of the .NET Framework is not available on your Windows system, the Citrix Workspace app installer will download and install the required version of the .NET Framework.
    Note: If you are trying to install or upgrade Citrix Workspace app with non-administrator privileges and.NET Framework 4.6.2 or greater is not present on the system, the installation fails.
  • This release requires Microsoft Visual C++ Redistributable 14.16.27012.6 or later. Starting with Version 1904, Microsoft Visual C++ Redistributable individual binaries are no longer packaged with the Citrix Workspace app installer. Instead, the Citrix Workspace app installer includes the Microsoft Visual C++ Redistributable 14.16.27012.6 installer. When you install Citrix Workspace app, the Citrix Workspace app installer checks whether the Microsoft Visual C++ Redistributable package is present on the system and installs it if necessary.
This document aims to guide you through the installation process of both prerequisites and addresses issues you might face.
Troubleshooting issues with installing the .NET Framework
WorkspaceTroubleshooting issues with installing the Microsoft Visual C++ RedistributableCitrix

Troubleshooting issues with installing the .NET Framework

  • The minimum required version of the .NET Framework is not installed before installing Citrix Workspace app
    The Citrix Workspace app installer downloads the .NET Framework Version 4.6.2 installation package from Microsoft and then installs it. This process might take several minutes.

  • The following error message appears when you launch the Citrix Workspace app installer.
    This dialog appears during network issues. You must have active Internet connectivity. Check your internet connection and try again.

  • The following error message appears when you launch the Citrix Workspace app installer.
    Installing the .NET Framework requires administrator privileges. Run the Citrix Workspace installer as an administrator by selecting Run as Administrator.

  • The following message appears after you install Citrix Workspace app.
    In some scenarios, you must restart your system your system for the installation to complete. Click Yes to restart your system.
    Note: If you click No, the following error message appears when you try to launch Citrix Workspace app. Restart your system to complete the .NET Framework installation and changes to take effect.
    Troubleshooting issues with installing the Microsoft Visual C++ Redistributable

  • The minimum required version of the Microsoft Visual C++ Redistributable package is not installed before installing Citrix Workspace app.
    The Citrix Workspace app installer installs the Microsoft Visual C++ Redistributable using the installation package bundled with the Citrix Workspace app installer. This process might take several minutes.

  • The following error message appears when you launch the Citrix Workspace app installer.
    Installing the Microsoft Visual C++ Redistributable package requires administrator privileges. Run the Citrix Workspace installer as an administrator by selecting Run as Administrator log on as an administrator to install the Microsoft Visual C++ Redistributable package manually.

Citrix Workspace App Citrix Workspace Download

Additional Resources

Citrix Workspace App Citrix Workspace Client

  1. For information about .NET Framework 4.6.2 system requirements, see the related Microsoft article.
  2. To manually download and install the required version of the .NET Framework, see the related Microsoft article.
  3. For additional information about .NET Framework 4.6.2, see the related Microsoft blog.
  4. Microsoft Visual C++ Redistributable packages can be downloaded here.